Terms of service

1. Who provides the service

Canteen Vending, SL, with tax ID B22653182 and registered address at Avda. Blasco Ibáñez, 89 bajo, 46920 Mislata (Valencia). Contact: info@easyandfastweb.com.

2. Account and free generations

• To generate a website you need an account with a verified email.
• Each newly verified email receives three free generations, once only. Accounts created by a sales agent do not receive them (clause 5).
• Each generation, whether a new website or a modification, uses one generation. If it fails definitively for technical reasons, the generation goes back to the balance.

3. After the free generations

Once the free generations have been used, the website must be purchased to keep generating (clause 5). Each purchased website has three tickets a month from the confirmation of payment, and each AI generation or modification of that website uses one ticket (clause 7).

4. Previews

Each generated version can be viewed at a link for 30 days from its generation. The period is individual: generating another version does not extend the previous ones. On expiry, the link stops showing. Anyone who has the link can open it.

5. Purchase of the website

• Price: the website costs €599 + taxes if the payment is started between 7:00 and 22:00, local time on the customer’s device, and €3,000 + taxes if it is started between 22:00 and 7:00; the amount is fixed when the payment is started and is shown before confirming.
• Contracting through a sales agent: if you contract through one of Easy and Fast Web's sales agents, the website price is the one you agree with them, between €718 and €10,000 plus taxes, and it is shown in your payment link and on the payment page; the time-band pricing does not apply, and the account created by the sales agent does not receive free generations. The monthly fee (€49 plus taxes per month) and the ticket packs are the same for all customers.
• Starting the payment means pressing “Pay”: at that moment the order is created with the amount of the current time band, together with a payment session that expires after 32 minutes. If the session expires, or if “Pay” is pressed again in another time band, the amount of the band in which the new payment is started applies. Local time is determined from the time zone set on the customer’s device and our server’s clock.
• That price covers a one-page website or up to five commercial pages. Legal pages do not count towards that maximum.
• A specific version is purchased. Once the payment is confirmed, that version is published automatically, as it is, without a prior human review.
• It does not include an online shop or the development of a booking engine of its own.
• Images: those uploaded by the customer (logo and up to 5 photos) and, in the remaining slots, images generated with artificial intelligence, which are illustrative and labelled as such. The customer's photos may be cropped, enlarged or adapted with AI; those edited with AI carry the notice “Image edited with AI”, and the customer can go back to the photo without that edit from their dashboard. By uploading them, the customer guarantees that they are entitled to use them and, if people appear in them, that they have those people's permission.
• Website legal texts: using the owner details provided by the customer (name or company name, tax ID, address, country, email and, where applicable, registration and professional body details), Easy and Fast Web generates from templates, without artificial intelligence, a legal notice and a privacy policy in the website’s language and links them in the footer of every page. Those details are required to pay for the website. The customer is responsible for their accuracy and for reviewing those texts and adapting them to their business; Easy and Fast Web does not provide legal advice. When keeping the website online on its servers and sending the related email, Easy and Fast Web acts as data processor on behalf of the customer, who is the controller of their visitors’ data.

Changes after publication: they are requested from the dashboard with tickets, by generating or modifying a version with artificial intelligence or by opening a support ticket. New versions are published after a human review.

Delivery: the website is delivered as soon as the payment provider (Stripe) confirms the charge. From that moment the purchased version is shown as purchased in your customer dashboard, its preview displays the complete website with images at their original resolution (before payment they are shown reduced) and no longer expires unless the purchase is refunded, and the website has its tickets for the month. In addition, the website is published automatically, without a prior human review, at its web address: the subdomain of easyandfastweb.com you have chosen or, if you have not chosen one, one based on your business name. You can then connect your own domain from the dashboard. We let you know by email when it has been published. If a technical fault prevents automatic publication, we publish it manually. The month of the fee included in the price (clause 6) starts on the day of publication.

6. Monthly fee

The monthly fee covers keeping your website online and working at its web address (like yourbusiness.easyandfastweb.com), maintaining it, one blog post a week and three tickets a month to request changes or help (those in clause 7, not extra ones). The first month is included in the price of the website and starts on the date of final publication. After that, the fee is €49 + taxes a month and the first charge is made one month after that publication, not after purchase. The fee does not include a domain of your own (like yourbusiness.com): it is optional and, if you want one, you buy and pay for it separately from whoever sells it, and connect it from your dashboard.

Weekly blog post

The monthly fee (maintenance and one blog post a week) includes one post a week on your website’s blog, written with artificial intelligence from the answers in your questionnaire and from informative content about your sector. Nothing is stated about your business that you have not written yourself.

Every week we email you the draft with two links: “Approve” and “Reject”. If you approve, it is published on your website. If you do not reply within 48 hours of the email being sent, the post is published as it is.

If you reject the first draft, we prepare a second one on a different topic and send it to you with the same 48-hour deadline.

If you reject the second draft, you must tell us your reasons and the changes you want; without that text the rejection is not accepted. With those instructions we prepare a third draft and send it to you with the same deadline.

If you reject the third draft, no post is published that week. There are at most 3 drafts per week.

The links in the email work once and expire when the deadline passes. You can also approve or reject from your dashboard. While your monthly fee is not active (or once the month included with the purchase has ended), no posts are generated.

7. Tickets

• Three tickets a month for each purchased website, from the confirmation of payment and not from publication. They renew on the 1st of each calendar month in mainland Spain time; if payment is confirmed mid-month, that month’s three are received. The monthly fee includes these same tickets: they are not additional.
• Each ticket can be used for one generation or modification of that website with artificial intelligence, or to open a support ticket. Both draw on the same balance.
• Each support ticket can contain several changes. Opening it uses one unit; replying or attaching files within the same ticket does not.
• If a generation made with a ticket fails definitively for technical reasons, the ticket is returned. If the month has changed in the meantime, it is returned as a purchased ticket, which never expires.
• A new version generated with tickets is not published automatically: the customer chooses it with “Publish this version” and we publish it after a human review.
• Additional tickets, in one-off packs: €9 for 1 ticket, €19 for 3 and €29 for 5, all + taxes.
• Unused included tickets expire at the end of the month and do not roll over. Purchased tickets never expire and are only used once the month’s included tickets have run out. Expiry of the included balance does not close tickets that are already open.

Response times, maximum scope per ticket and new features: [PENDING: to be decided]

8. Prices, taxes and payment

All amounts are expressed before taxes. The tax applicable according to the customer’s country and tax details is calculated by the payment gateway and shown, together with the base amount and the total, before each payment is confirmed. [PENDING: tax rules according to the real details of the owner and its customers]

Payments are processed through Stripe. Only the payment methods that are active on the checkout screen are offered. [PENDING: confirmed payment methods]

9. Right of withdrawal

If you are a consumer, you generally have 14 calendar days to withdraw from a distance contract without giving any reason (Articles 102 et seq. of the Spanish consolidated text of the General Law for the Protection of Consumers and Users, TRLGDCU). The period starts on the day the contract is concluded: the day you pay for the website or the tickets, or the day you authorise the monthly payment.

Purchase of the website and of tickets: these consist of the supply of digital content not provided on a tangible medium and of services that begin to be performed straight away. Before you pay we ask, with a box that is not ticked by default and without which payment is not possible, for your prior express consent to immediate performance and your acknowledgement that you therefore lose the right of withdrawal. Accordingly, under Article 103(a) and (m) TRLGDCU, you cannot withdraw once the purchased website has been made available in your dashboard or the tickets have been credited to your account, which happens when the payment is confirmed.

Monthly fee: this is a contract for continuous performance. When you authorise the monthly payment we ask, with a mandatory box that is not ticked by default, that the service continue without interruption from the first charge even if the withdrawal period has not ended. You may withdraw from the subscription within 14 days of the authorisation; if you do so after the first charge, you will only pay for the proportion of the service provided until you notify us (Article 108(3) TRLGDCU) and we will refund the rest. After that period, cancelling the fee is governed by clause 11.

We confirm each purchase and each authorisation by email, including the text of the box you ticked and its date (Article 98(7) TRLGDCU). As evidence we keep the accepted text, its version, the date and time and, where known, an irreversible fingerprint (hash) of your IP address, never the IP address itself.

The right of withdrawal applies to consumers only. If you buy or subscribe for your company, your business or your profession, you are not a consumer for these purposes and have no right of withdrawal.

To withdraw where applicable, send us an unequivocal statement at info@easyandfastweb.com. You may use the model withdrawal form (Annex I(B) of the TRLGDCU), which is also attached to these terms, but it is not compulsory. We will refund what is due within 14 calendar days of your notice, using the same means of payment you used.

10. Non-payment of the monthly fee

If a monthly fee charge fails, you have one month to pay it, counted from the first failed charge attempt for that period. During that period your website and all its services keep working normally.

We notify you by email, in your account language, when the charge fails, halfway through the period, 3 days before it ends and when services are blocked. Each notice includes a link to pay the outstanding invoice. The notice also appears in your customer dashboard. The period runs from the failed charge even if you do not read the emails.

If the fee is still unpaid when the period ends, all services for that website are blocked: the website stops being available at its address, its tickets cannot be used (for generations and modifications or for support), no tickets can be bought for it and the weekly blog stops.

As soon as you pay the outstanding amount, everything is reactivated automatically at no extra cost: the website is published again and the tickets and the blog become available again.

Charge retries are made by the payment provider (Stripe) using the payment method you authorised. Paying the outstanding invoice from the link in the notices counts as payment.

11. Cancelling the fee and refunds

[PENDING: cancellation of the fee at the customer’s request, notice period and refund policy, reviewed by a professional]

12. Customer content

The customer is responsible for the data they provide about their business being true and for being entitled to use it. The same applies to the logo and photos they upload: they guarantee that they are entitled to use them and, if people appear in them, that they have those people's permission. Easy and Fast Web does not add business data that the customer has not provided. [PENDING: ownership and licence of the delivered website]

13. Processing of visitors’ data on the customer’s behalf

With regard to the personal data of people who visit the customer’s website, the customer is the controller and Easy and Fast Web (Canteen Vending, SL) processes that data on the customer’s behalf as processor (Article 28 of the General Data Protection Regulation, GDPR). This clause is the data processing agreement between both parties and applies for as long as the service lasts.

Subject matter: keeping the customer’s website online on Easy and Fast Web’s servers and receiving the messages from its contact form in order to forward them to the customer by email. Data processed: what the visitor writes in the form (name, email, phone number if given and message) and the technical data of access to the website (IP address, date and time, page and browser). Data subjects: visitors to the customer’s website.

Easy and Fast Web processes that data only to provide that service and following the customer’s documented instructions, which are these terms; it does not use the data for its own purposes or disclose it to third parties unless required by law. If it considers that an instruction infringes data protection law, it will tell the customer.

The people authorised by Easy and Fast Web to process that data are bound by confidentiality.

Security measures: the website is served over an encrypted connection (HTTPS); the text of each message is stored encrypted only until it is sent to the customer and is then deleted; the records of the messages sent, which contain no visitor data, are deleted after 30 days; access to the systems is restricted.

The customer authorises Easy and Fast Web to use sub-processors for the server on which the websites are hosted and for sending email; currently Hostinger. Easy and Fast Web will require them to meet the same data protection obligations it assumes in this clause and will inform the customer of any intended change of sub-processor so that the customer can object.

Easy and Fast Web will help the customer, as far as possible, to respond to requests from visitors exercising their rights and to meet its obligations on security and on notifying personal data breaches, and will inform the customer without undue delay if it suffers a breach affecting that data. It will make available to the customer the information needed to demonstrate compliance with this clause.

When the service ends, Easy and Fast Web takes the website down and deletes any visitor data it still holds, unless the law requires it to be kept. Messages already sent are in the customer’s mailbox, and the customer decides how long to keep them.

14. Applicable law

[PENDING: applicable law, jurisdiction and dispute resolution channels]

Annex. Model withdrawal form

This is the model in Annex I(B) of Directive 2011/83/EU, with our details already filled in. It also has its own page, so you can print it or link to it.

Last revision: [PENDING: date of the professional review]