Frequently asked questions
What is worth asking before paying
Short answers with no small print. When something is not decided yet, we say so plainly.
Trying without paying
What can I do for free?
Create an account, verify your email and generate three website proposals. Each proposal stays 30 days at a link you can open and share. No card is needed to try.
Why do I have to verify my email before generating?
Because the three free generations are granted once only for each verified email. Without verifying, no website can be generated. Clicking the verification link again does not give more generations.
What is a generation?
Every time you generate a version of your website, one generation is used, whether it is a new website or a modification of one you already had. Opening, editing or abandoning the form uses nothing: before confirming you see what you are about to spend. If it fails completely because of a technical problem, what was spent goes back to your balance.
What if I run out of free generations?
To keep going, you buy the website you like best. From payment it has three tickets a month, and each ticket can be used for one generation or modification of that website or to request support. If you need more, you can buy ticket packs from your dashboard, and purchased tickets never expire.
How long can I see my proposal?
30 days from the moment that version is generated. The period belongs to each version: generating another does not extend the previous ones. When it expires, the link stops showing. In your dashboard you see the expiry date of each one.
Who can see my proposal’s link?
Anyone who has the link, without signing in: it is meant for you to show it to your partner or your people. We ask search engines not to index it, but that does not make it private. Only the account owner can buy the website or generate changes.
The website
What does the website include?
A one-page website or up to five commercial pages (legal pages do not count towards that maximum) with the business information, your services, contact details, a map when there is enough data, social networks, WhatsApp and the link to your external booking service. It goes live at an address like yourbusiness.easyandfastweb.com, and the first month of keeping it online and working is included from that day. If you already own a domain (like yourbusiness.com), you connect it from your dashboard; you buy and pay for that domain yourself, separately, from whoever sells it. If your website has a contact form, your visitors’ messages reach you by email.
What is not included?
It does not include an online shop or a booking engine of its own. If you already work with a booking service, the website links to it; we do not build a custom one.
How do bookings work?
You give us the address of your booking service and the button on the website leads there. If you do not give it to us, that button does not appear: we do not publish controls that look connected without being so.
Do I have to provide photos or a logo?
It's optional. In the questionnaire you can upload your logo and up to 5 of your own photos: they take their place on the website before any AI-generated images. Anything you don't upload is covered with AI-generated images, which are illustrative and labelled as such. Without a logo, your business name is set typographically as the logo.
Does the website make up data about my business?
It should not. Whatever you leave blank in the questionnaire is left out: no addresses, phone numbers, prices, opening hours or claims that you have not provided are published. Even so, review each proposal carefully before buying it.
Can my website be in another language?
Yes. In the questionnaire you choose the language of the website that is generated, regardless of the language you use Easy and Fast Web in.
Can I choose the style or the colours?
The design is our house style: it is not chosen in the questionnaire. If you want a different style or other colours, you request it with a ticket once you have bought the website (it includes three a month). You can ask for other colours, another typeface, a different button shape or a different order of sections: it is applied in a new version that you review before publishing.
What about the legal texts of my website?
Yes, it does: before paying you give us the owner details (name or company name, tax ID, address, country and email) and we use them to generate, from templates and without AI, a legal notice and a privacy policy in your website’s language, linked in the footer of every page. The website does not use cookies, so it does not need a cookie banner. They are templates: reviewing them and adapting them to your business is up to you, and they are no substitute for advice from a lawyer.
Purchase and monthly fee
How much does it cost?
Generating and viewing your website is free. Publishing it is paid: a one-off payment for the website and, from one month after it is published, a monthly fee. Both amounts appear in your dashboard as soon as your first website has been generated, next to what they include and before you decide anything. Signing up does not commit you to buying.
What happens when I buy?
You buy a specific version at the price you see at that moment: the amount is fixed when you press “Pay” and you see it before confirming. Before paying you choose its web address (we suggest one based on your business name) and complete the owner details for the legal texts. As soon as the payment provider confirms the charge, that version is published automatically, as it is, at that address, and we email it to you; the address cannot be changed afterwards. If a technical fault prevents this, we publish it manually. Versions you generate later are not published automatically: a person reviews them first.
When do I start paying the monthly fee?
One month after the final publication of your website, not after purchase. The first month is included in the website price and starts counting the day it is published. You see the amount of the fee in your dashboard next to the website price, before you buy.
What does the monthly fee include?
Keeping your website online and working at its address (like yourbusiness.easyandfastweb.com), maintaining it, one blog post a week and three tickets a month to generate, modify or ask for help (the same ones you have had since payment, not extra). It does not include a domain of your own (like yourbusiness.com): it is optional and, if you want one, you buy and pay for it separately from whoever sells it, then connect it from your dashboard.
Do prices include taxes?
No: the amounts you see in your dashboard and on the purchase screen are shown before taxes. The tax that applies according to your country and your tax details is calculated by the payment gateway and you see it, together with the base amount and the total, before confirming.
How can I pay?
The checkout screen shows only the methods that are genuinely active at that moment. We do not announce here any that do not work yet.
Can I withdraw, cancel or ask for a refund?
When you pay for the website or tickets you tick a box so that performance begins immediately; by doing so you lose the right of withdrawal as soon as the purchase is made available to you. You can withdraw from the monthly fee within 14 days of authorising it, paying only for the part of the service already provided. If you buy as a business or professional, there is no right of withdrawal. If the fee is not paid, you have one month to pay it before the website’s services are blocked. Cancelling the fee and refunds are still to be settled; we are not going to invent them in an answer.
Support
How do I request changes once I have bought the website?
With tickets from your dashboard. You have three a month from payment (the fee includes these same ones). With a ticket you can generate or modify a version with AI, or open a support ticket: it can gather several changes, and replying or attaching files within the same ticket uses no more. If you generate a new version, click “Publish this version” and we review it before publishing it.
Do unused tickets expire?
Included tickets (3 a month) expire at the end of the month and do not roll over. Tickets you buy separately, in packs, never expire: they stay available in the following months. When you generate or open a ticket, the included ones are used first and, once they run out, the purchased ones. Tickets that are already open are not closed because of this: they continue until resolved.
How long does it take to resolve a ticket?
There is no agreed response time yet, so we do not announce one. Nor do we offer unlimited changes or immediate attention. In your dashboard you see the status of each ticket: open, in progress, waiting for you or resolved.
Start by seeing it. Paying comes later, if you like it.
Three free generations when you verify your email and 30 days to review each proposal.
Generating and viewing your website is free. Publishing it is paid: you'll see the price before you decide, with no obligation.